Shipping policy
Shipping Policy
Last Updated 20/04/24
Welcome to Chorus!
We understand that getting your items quickly is important to you, so we make every effort to process your order swiftly. Below you will find our detailed shipping policy.
Delivery Partners
We exclusively use DPD for all deliveries in the UK to ensure that your order reaches you on time and in perfect condition. DPD is known for its reliable, efficient, and trackable service.
Shipping Rates
Shipping costs are calculated based on the weight of your order and the delivery location. All shipping costs will be displayed at checkout before you complete your payment. We offer free standard shipping on all our orders in the UK, as a bonus for our valued customers.
Delivery Times
Our goal is to dispatch all orders within 1-2 business days from the order date. Delivery times may vary depending on the final destination:
- UK Deliveries: Typically, orders should arrive within 3-5 business days.
- EU Deliveries: Please allow 5-7 business days for orders to reach EU countries.
- International Deliveries: Delivery times can vary widely based on destination. Please expect a delivery time of 10-20 business days.
Please note that these times are estimates and can be affected by factors outside of DPD's control.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email directly from DPD. You can use this number to track your order on DPD's official website. This will give you visibility on the status and estimated delivery date of your package.
Customs and Import Charges
For international deliveries, your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that we have no control over these charges and cannot predict their amount.
Missing or Delayed Items
While DPD is highly reliable, delays can occasionally occur, especially during busy periods or adverse weather conditions. If your order has not arrived within the expected timeframe, please contact us, and we will work with DPD to resolve the issue as swiftly as possible.
Returns and Exchanges
We hope you love your purchase, but if you are not completely satisfied, we accept returns within 30 days of receipt. Please refer to our Returns Policy for detailed information on how to return or exchange items.
Contact Us
If you have any questions about your order's shipping and delivery, please do not hesitate to contact us at hello@chirple.co or 07438436903.
Thank you for shopping with Chorus!